Refund policy
PICCOLLE1™ RETURN & REFUND POLICY
Last updated: May 20, 2026
RETURNS
At PICCOLLE1, we want you to shop with complete confidence.
You have 60 calendar days from the date you receive your order to request a return, provided that the conditions set out in this policy are met.
For a return to be accepted, the product must:
✅ Be unused and in good condition.
✅ Retain its original packaging whenever possible.
✅ Not show any damage caused by improper use.
To initiate a return, please contact us at:
Our team will provide you with the necessary instructions.
PRODUCTS NOT ELIGIBLE FOR RETURN
For hygiene, safety, or product-specific reasons, we do not accept returns for:
- Gift cards.
- Personalized products.
- Downloadable digital products.
- Items damaged due to improper use.
- Products returned after the established return period.
- Products that do not meet the return conditions outlined in this policy.
DAMAGED OR DEFECTIVE PRODUCTS
If you receive a defective, damaged, or incorrect product, please contact us within 7 days of delivery.
To help us process your request more quickly, we may ask you to provide photos or videos showing the issue.
In these cases, we will provide the appropriate solution, which may include:
- Replacement of the product.
- Full or partial refund.
- Shipment of a new product at no additional cost.
REFUNDS
Once your return has been approved, we will process the refund using the same payment method used for the original purchase.
Depending on your bank or payment provider, the refund may take between 5 and 10 business days to appear in your account.
If you have not received your refund after this period, we recommend contacting your bank or payment provider first before contacting us.
ORDER CANCELLATIONS
Orders may only be canceled before they have been processed or shipped.
Once an order has been shipped, the return procedure outlined in this policy must be followed.
RETURN SHIPPING COSTS
Unless otherwise required by applicable law, or if the product is defective or an error was attributable to PICCOLLE1, return shipping costs will be the customer's responsibility.
Original shipping costs are non-refundable.
UNDELIVERED SHIPMENTS OR INCORRECT ADDRESSES
It is the customer's responsibility to provide a complete and accurate shipping address.
If an order is returned due to an incorrect address provided by the customer or because it was not collected within the timeframe established by the carrier, additional costs may apply for a new shipment.
60-DAY SATISFACTION GUARANTEE
At PICCOLLE1, we want you to shop with complete confidence.
That's why we offer a 60-Day Satisfaction Guarantee. If you feel that the product does not meet your expectations and you meet the requirements outlined in this policy, you may request a review of your case within 60 days of receiving your order.
Each request will be reviewed by our customer service team in accordance with our return policies and applicable laws.
CONTACT
If you have any questions regarding returns or refunds, you can contact us at: