Refund policy

RETURN AND REFUND POLICY
Last updated: May 20, 2026

RETURNS

At piccolle1, we want you to shop with complete confidence.

You have 30 calendar days from the receipt of your order to request a return.

To be eligible for a return, the product must:

✅ Be unused and in good condition.

✅ Retain its original packaging whenever possible.

✅ Show no signs of damage caused by misuse.

To initiate a return, contact us at:

📧 pelviforce@gmail.com

Our team will guide you through the next steps.

PRODUCTS NOT ELIGIBLE FOR RETURN

For reasons of hygiene, safety, or the nature of the product, we do not accept returns of:

Gift cards.

Personalized products.

Downloadable digital products.

Items damaged due to improper use.

Products returned outside the established timeframe.

DAMAGED OR DEFECTIVE PRODUCTS

If you receive a defective, damaged, or incorrect product, please contact us within 7 days of delivery.

To expedite the process, we may request photos or videos showing the issue.

In these cases, we will offer an appropriate solution, which may include:

Product replacement.

Full or partial refund.

Shipping a new item at no additional cost.

REFUNDS

Once the return is approved, we will process the refund using the same payment method used for the purchase.

It may take 5 to 10 business days for the refund to appear in your account, depending on your bank or payment provider.

If you have not received your refund after this period, we recommend contacting your bank or payment provider before reaching out to us.

ORDER CANCELLATION

Orders can only be cancelled before they are processed or shipped.

Once the order has been shipped, you must follow the standard return procedure.

RETURN COSTS

Unless applicable law states otherwise, or the product has a defect or error attributable to Piccolle, return shipping costs are the customer's responsibility.

Original shipping costs are non-refundable.

UNDELIVERED SHIPMENTS OR INCORRECT ADDRESSES

It is the customer's responsibility to provide a correct and complete shipping address.

If an order is returned due to an incorrect address provided by the customer or because it was not collected in time, additional reshipping costs may apply.

SATISFACTION GUARANTEE

If your purchase is covered by a specific satisfaction guarantee promotion, it will apply according to the conditions stated on the corresponding product page.

CONTACT

For any inquiries regarding returns or refunds, you can email us at:

📧 pelviforce@gmail.com

📍 Madrid, Spain