Shipping policy
SHIPPING POLICY
Last updated: May 20, 2026
🌍 INTERNATIONAL SHIPPING
At PICCOLLE1, we ship to multiple countries and work with specialized logistics partners to ensure that every order arrives safely and in the best possible condition.
📦 PROCESSING TIME
All orders are carefully prepared, checked, and packaged before being shipped.
⏱️ Processing time: 2–4 business days.
During special promotions, peak seasons, or holidays, this timeframe may be slightly extended.
Weekends and public holidays are not considered business days.
🚚 DELIVERY TIMES
Once your order has been shipped, estimated delivery times are:
🇲🇽 Mexico: 5–10 business days.
🇺🇸 United States: 5–10 business days.
🇪🇸 Spain: 5–10 business days.
🌍 Rest of the world: 7–15 business days.
The delivery times listed above are estimates and may vary depending on the destination, shipping carrier, logistical conditions, or customs procedures.
📍 ORDER TRACKING
Once your order has been shipped, you will receive an email containing the corresponding tracking number.
Please note that tracking information may take between 2 and 7 business days to update due to the internal processing procedures of shipping carriers.
If you have not received your tracking number after this period, you can contact us at:
⚠️ EXCEPTIONAL DELAYS
Although we do our best to meet the estimated delivery times, delays may occur due to circumstances beyond our control, such as:
- Customs procedures.
- Adverse weather conditions.
- Strikes or logistical issues.
- National holidays.
- Government restrictions.
- Operational issues with shipping carriers.
PICCOLLE1 will not be responsible for delays caused by these circumstances.
🛃 TAXES AND CUSTOMS
Depending on the destination country, local authorities may apply taxes, duties, or customs fees.
Where applicable, these costs will be the sole responsibility of the buyer in accordance with the laws in force in their country.
📬 INCORRECT OR INCOMPLETE ADDRESSES
It is the customer's responsibility to provide a complete and accurate shipping address.
If an order is returned due to an incorrect or incomplete address, or because it was not collected within the timeframe established by the shipping carrier, we may offer:
✅ Reshipment of the order (additional shipping costs may apply).
✅ Partial refund, deducting any logistics costs already incurred.
📦 ORDERS MARKED AS DELIVERED
Once the shipping carrier confirms that the order has been delivered to the address provided by the customer, PICCOLLE1 will not be responsible for losses occurring afterward due to theft, misplacement, or circumstances attributable to third parties.
If an issue arises, our team will do its best to help you find a solution.
❤️ OUR COMMITMENT
At PICCOLLE1, we work to provide a safe, transparent, and satisfying shopping experience.
We want receiving your order to be just as special as the moment of giving it as a gift.
If you have any questions about your order, we will be happy to assist you.