Shipping policy
SHIPPING POLICY
Last updated: May 20, 2026
🌍 International Shipping
At Piccolle1, we ship to multiple countries and work with specialized logistics partners to ensure every order arrives safely and in the best possible condition.
📦 Processing Time
All orders are prepared, verified, and packaged prior to shipment.
⏱️ Preparation time: 2 to 5 business days.
During periods of high demand, special promotions, or holiday seasons, this timeframe may be slightly extended.
Weekends and public holidays are not considered business days.
🚚 Delivery Time
Once the order has shipped, estimated delivery times are:
🌍 Europe: 7 to 15 business days.
🌎 United States and Canada: 7 to 15 business days.
🌏 Rest of the world: 10 to 20 business days.
These timeframes are estimates and may vary depending on the destination, logistics conditions, and customs procedures.
📍 Order Tracking
Once the order is shipped, you will receive an email with the relevant tracking information.
Please note that tracking updates may take between 2 and 7 business days after shipment due to carrier logistics processes.
If you have not received your tracking information after this period, you can contact us at:
📧 pelviforce@gmail.com
⚠️ Exceptional Delays
Although we make every effort to meet estimated timeframes, delays beyond our control may occur due to:
Customs processes.
Adverse weather conditions.
Strikes or logistics issues.
National holidays.
Government restrictions.
Carrier operational issues.
Piccolle will not be held liable for delays caused by these circumstances.
🛃 Customs and Taxes
Depending on the destination country, local authorities may apply taxes, tariffs, or customs fees. These costs, where applicable, shall be the sole responsibility of the buyer in accordance with the legislation in force in their country.
📬 Incorrect or Incomplete Addresses
It is the customer's responsibility to provide a correct and complete shipping address.
If an order is returned due to an incorrect or incomplete address, or because it was not claimed in time, we may offer:
✅ Reshipment of the order (additional shipping costs may apply).
✅ A partial refund, deducting logistics costs already incurred.
📦 Orders Marked as Delivered
Once the carrier indicates that the order has been delivered to the address provided by the customer, Piccolle1 is not liable for losses resulting from theft, subsequent misplacement, or errors committed by third parties outside our company.
If you encounter any issues, our team will do its best to help you find a solution.
❤️ Our Commitment
We work every day to provide a safe, transparent, and satisfying shopping experience.
If you have any questions about your order, we would be happy to help.
📧 Contact: pelviforce@gmail.com
📍 Madrid, Spain